Kuwait City – Kuwait
3rd – 4th March 2024


2nd Annual Patient Experience Summit - Kuwait

Patient experience is regarded as one of the key indicators of quality in healthcare.

The 2nd Annual Patient Experience Summit in Kuwait is poised to be a transformative gathering of healthcare professionals, industry leaders, and stakeholders dedicated to advancing the standards of patient and staffing experience. Set against the backdrop of Kuwait City, this two-day summit is scheduled for the 3rd and 4th of March 2024.

Theme: "Fostering A Culture Of Excellence In Patient And Staffing Experience"

At the heart of this summit is a profound commitment to cultivating a culture of excellence within healthcare environments. The theme, "Fostering A Culture Of Excellence In Patient And Staffing Experience," encapsulates the core objective of the event – to explore and implement strategies that enhance the overall experience for both patients and healthcare staff.

Event Speakers

Alexander Jankuloski

Kuwait Hospital

Fatimah Aldashti

Patient Experience Manager - Operations Department
Kuwait Hospital

Manuel Carvalho

Chief Operating Officer
Oman International Hospital

Dr. Hector Upegui

Worldwide Market Development Executive & Chief Health Officer

Eng. Gary o’leary

Market Development Leader for CHSO 

Take A Glimpse Of The Last Year Edition Speakers

past speakers

Why Attend?

  • Hear from industry experts and take-away actionable strategies that will deliver the personalized touch experience for your patients and staff.
  • Obtain guidance from trusted solution providers on the latest technologies that can help you become more successful in your patient experience journey.
  • Get an opportunity to network with trendsetters and visionaries that are currently revolutionizing the patient experience.

Who should attend?

All leaders, managers and senior professionals who are involved in patient care and safety, as well as those who are interested in learning more about patient experience.


  • Hospitals & Providers
  • Public & Private Hospitals & Clinics
  • Ambulatory Services
  • Rehabilitation Centres
  • Pharmaceutical
  • Government & Academia
  • Health Ministries
  • Health Authorities
  • Industry Associations
  • Research Institutes
  • Accreditation Body

Departments & Job title

  • Strategic Leaders, C-Suite decision makers
  • Chief/Director – Nursing
  • Chief Medical Officer
  • Director – Health Informatics/IT
  • Director/Head/Manager/Officer
  • Patient Experience/ Patient Care/
  • Patient Relations/Patient Service/
  • Satisfaction/Patient Flow
  • Director/Head/Manager/Officer
  • Quality& Safety
  • Director / Head /Manager / Officer - HR & Operations
  • Head/Manager - Marketing & Business Development

Past Events

Highlights of Past Events

  • 1000+ Attendees
  • 100+ Speakers & Panelists
  • 15+ Workshops
  • 60+ Sponsors & Partners
  • 300+ Hospitals

Key Session and Topics Include

  • The Importance of Patient Experience in Healthcare - Setting the Stage
  • How Key Factors Influence Patient Experience: The Science Revealed
  • Leaders Panel
  • Patient-Centred Care: Why Leaders Need to Prioritize Patience
  • Establishing a Culture of Trust: Ensuring Safety and Positive Patient Experiences
  • From Passive to Proactive: Understanding the Dynamics of Patient Frustration
  • Exploring the role of People, Process and Technology
  • The Game-Changer: How Real-Time Patient Experience Tracking is Shaping the Future of Healthcare
  • Engaging Patients in Their Care: How Shared Decision-Making Boosts Satisfaction and Compliance
  • Roundtable 1: Developing Action Plans for Implementing Patient Experience Strategies
  • Roundtable 2: Managing the Frustrated Patient
  • Roundtable 3: Digital Literacy in Healthcare
  • Uncovering the Hidden Opportunities in Healthcare Staffing
  • Best Practices in Staffing for Enhanced Patient Experience
  • Unlocking Potential: Transformative Training and Development for Healthcare Professionals
  • Fostering leadership development in healthcare: Nurturing the Next Generation of Leaders
  • Breaking Down Silos: How to Foster Collaboration Among Multidisciplinary Healthcare Teams
  • Improving Patient Outcomes through Effective Collaboration in Healthcare
  • From Chaos to Cohesion: Transforming Healthcare Teams through Open Communication and Collaboration

Have a look at all the sessions, topics and participating speakers/panelists

Request Event Agenda Register your interest