Los Angeles, CA – USA
February 12th & 13th 2025

Overview

Patient & Staff Experience Summit

Edition of International PX Congress, USA

In today’s rapidly evolving healthcare landscape, the transformative shift toward healthcare consumerism underscores the growing importance of both patient and staff experiences.

Patients now expect personalized, transparent, and responsive care, viewing themselves as empowered consumers. Simultaneously, healthcare staff seek supportive, engaging, and fulfilling work environments. Studies in 2024 have shown that 85% of patients prioritize experience when choosing a healthcare provider, and organizations with high employee engagement see a 20% increase in patient satisfaction scores. Recognizing this, we are excited to bring together healthcare leaders, innovators, and practitioners for the Patient and Staff Experience Edition of International PX Congress, USA..

Join us on February 12 & 13, 2025, in the beautiful city of Los Angeles, CA, for the event dedicated to advancing patient and staff experiences in healthcare.

The Patient and Staff Experience Edition of International PX Congress, USA is your gateway to cutting-edge insights, innovative strategies, and invaluable networking opportunities.

About the Organizer

Business and Industry Insights (BII), formerly known as BII World, has been organizing healthcare events across the globe. With events like multiple editions of Patient Experience Excellence Congress, International Patient Experience Symposium, Patient Experience and Engagement Summit and other Patient Experience Summit in Middle East, Asia and Africa, BII World has successfully created a niche identity and brand for organizing Patient centric events globally, in partnership and support of governing bodies and regional Ministries.

Event Speakers and Panelists

Thomas G. Howell, MD

Vice Chair, Patient Experience Medical Director, Con-OB GYN
Mayo Clinic

Vishal Bhalla

SVP, Chief Experience Officer, Market CHRO
Advocate Health

Aphriekah DuHaney-West

Senior Vice President, Area Manager
Kaiser Permanente

Dr. David Weisman

Chief Experience Officer
NYC Health + Hospitals/ Queens

Courtenay Bruce

Associate Chief Experience Officer
Houston Methodist Hospital System

Lara Burnside

Co-Founder, Chief Experience Officer
CSE LEADERSHIP, LLC

Jeremy Segall

Assistant Vice President, Quality and Safety, System Chief Wellness Officer
NYC Health + Hospitals

Natalie Zuniga Georgy

Senior Consultant, System Patient Experience
Houston Methodist Hospital System

Kathleen Denton

Director, Patient Experience
MD Anderson Cancer Center

Jennifer Bloomfield

System Director, Patient Experience Initiatives
Memorial Hermann Health System

Hillery Smith Shay

Chief Marketing & Experience Officer, SVP Communications
Children’s Minnesota

Dr. Natasha Milatovich

SVP, Chief Human Resources Officer
AltaMed Health Services

Why will PX Leaders Gather in LA?

Unlock the pulse of patient and staff experience transformation and innovation in LA, with an unmatched convergence for industry leaders, igniting collaboration, and shaping the future.

  • Holistic Focus on Experience
  • Innovative and Practical Insights
  • Expert-led Discussion and panels
  • Networking Opportunities
  • solution showcase

Want to Exhibit at This Summit?

Showcase your brand, launch your latest products and win business at the ultimate platform for innovation & healthcare.

Exhibit Now

Premium exhibit slots closes soon and are available on first-come-first-serve basis.

Central Themes

Perfect Examples of Translating Intention to Action

Showcasing success stories that offer a 360-degree perspective on excelling the art of patient and staff centered experiences

  • Achieving Excellence in Human Experience in Healthcare through Synergy Between Staff and Patient Experiences

  • Elevating Staff and Patient Experiences: Innovative Approaches with Latest Technology and Data-driven Insights

  • Continuity of Care, Bridging the Care Gap: Home Care Innovations, Integrated Care Experiences, Rehabilitation and Post-Discharge Support

  • Value-Based Healthcare: Aligning Outcomes with Experience

  • Enhancing Staff Experiences through Strategic Human Resource Initiatives

  • Leveraging Diversity, Equity, and Inclusion (DEI) for Better Experiences

  • Future Trends in Healthcare Experiences:Preparing for the Future of Care

Who attends the patient & staff experience summit?

Highlights of the past PX Events

Get ready to be inspired!

We at Patient & Staff Experience Summit are assembling an incredible lineup of industry leaders. From healthcare pioneers to patient advocates, these experts will share their insights, strategies, and best practices.

Want to join the conversation? Become a speaker and contribute your valuable perspective.